Bismillahi..
The management of MTN Nigeria has apologised to its
teeming subscribers over the noticeable congestion in
its service outlets across the country as a result of the
ongoing SIM validation exercise.
In a statement signed by MTN’s corporate services
executive, Akinwale Goodluck, the company is doing
everything possible to ameliorate the conditions at the
service centres.
“We wish to apologise to all our customers who are
experiencing difficulty with the ongoing SIM
registration/revalidation exercise.
Affected customers can revalidate their registration
details at all MTN sales outlets including the nearest
agent and dealer shops.
We appeal for calm as customers visit our various
outlets. We are committed to ensuring that all affected
subscribers complete the process as directed by the
Nigeria Communications Commission (NCC).
It is for this reason that we have increased the number
of staff handling SIM registration/validation across all
our channels.
We have also mandated all our registration outlets to
remain open till 8pm every day until further notice,” he
said.
According to Goodluck, the decision to deactivate all
lines with invalid or incomplete subscriber registration
details was in compliance with the NCC directive.
“It is to enable us provide maximum support to
government in achieving the national interest objectives
of the exercise,” he said.
While reiterating that SIM registration is free, he urged
all MTN customers in their interactions with MTN
Channel partners and agents, to be a$$ured that in full
compliance with NCC regulations, every element of the
registration will be completed at once and to report any
fraudulent activity to the MTN manager in charge at the
centres.
Alhamdulillahi..
Title : MTN apologise for sim validation
Description : Bismillahi .. The management of MTN Nigeria has apologised to its teeming subscribers over the noticeable congestion in its service outle...
